IT Management
How Much Do Managed IT Services Cost?
Real pricing models and what drives the monthly number.
Managed IT Services in Gwinnett County, GA
We watch your systems, fix problems before they spread and give you back time to run your business. NGT Technology has handled IT for small businesses in Gwinnett County since 2019.
Proactive IT Management
What Are Managed IT Services, and Why Does Your Business Need Them?
Break-fix IT is like going to the emergency room after a heart attack. Managed IT is like having a doctor check on you every day. When your technology goes down, everything stops. Waiting for something to break and then scrambling to fix it costs businesses thousands in downtime, lost revenue and frustrated employees.
NGT Technology has served Gwinnett County since 2019, and most of our original clients are still with us. You get solid IT management without big-company pricing. Monitoring, security, cloud and help desk support all come from one team.
What You Get
What's Included in Our Managed IT Services
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24/7 Proactive Monitoring & Alerts
Our monitoring tools watch your servers, workstations and network around the clock. They flag odd behavior, failing hardware and security threats so we can step in before it turns into downtime.
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Patch Management & Updates
We handle operating system patches, firmware updates and app upgrades on a schedule. We test them and roll them out after hours so your team isn't interrupted.
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Help Desk & Technical Support
Reach a real person by phone, email or remote session. Most issues get fixed in minutes so your team can get back to work.
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Network Management & Security
We design, set up and manage your firewalls, switches, Wi-Fi and VPNs, with security settings that help block ransomware, phishing and unauthorized access.
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Backup & Disaster Recovery
Automated, encrypted backups stored locally and in the cloud. If you lose a server to a disaster, hardware failure or cyberattack, we can usually get your data and systems back within hours.
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Vendor Management & Procurement
We deal with your vendors, licenses and technology purchases. Our vendor relationships often get you better pricing and faster fixes.
Industry Expertise
Who Benefits from Managed IT Services?
Dental Practices
Dental offices run on practice software like Dentrix, Eaglesoft and Open Dental, plus digital imaging and patient portals. HIPAA compliance is required. We help practices stay compliant, protect patient data and keep imaging systems running.
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Law Firms
Attorneys handle sensitive client information protected by attorney-client privilege. We set up secure document management, email encryption and reliable backups.
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CPA & Accounting Firms
Tax season is the worst time for anything to go down. We keep QuickBooks, tax software and client portals running when it counts.
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Transportation Companies
Trucking and logistics companies run on dispatch software, GPS tracking, fleet systems and ELD tools that have to work around the clock. We keep dispatch, communications and compliance tools running.
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Insurance Agencies
Insurance agencies hold a lot of policyholder data across several carrier platforms. We protect that data and keep your quoting and claims systems running.
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Common IT Problems We Solve
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Frequent Downtime & System Crashes
Gartner estimates downtime costs small businesses $137 to $427 per minute. Our monitoring catches failing hardware and software conflicts early to keep you up and running.
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Slow Computers & Network Performance
We tune up your network, clean out bloatware and fix hardware settings so your computers stop dragging.
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Security Vulnerabilities & Data Breaches
We put layered security in place: firewalls, endpoint protection, email filtering and security awareness training.
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Unpredictable IT Costs
Break-fix IT comes with surprise bills. Our flat monthly fee covers monitoring, maintenance, support and security, so you know what you'll pay.
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Lack of IT Strategy & Planning
We act as your virtual CIO and build a technology plan around where your business is headed.
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Compliance Concerns
We put technical safeguards in place, like access controls, encryption and audit trails, to support PCI-DSS, HIPAA for healthcare offices and other regulations your industry follows.
Why Choose Us
Why Clients Pick NGT
Martin Gonzalez is involved with every managed IT client. We're a local Lawrenceville team, not a faceless corporation, and most of our original clients are still with us.
You get direct access to Martin and his team, same-day on-site support and people who treat your technology like it's their own.
Learn More About UsCost Savings
Break-Fix vs. Managed IT: The Real Cost Comparison
| Feature | Break-Fix IT (Reactive) | Managed IT (Proactive) |
|---|---|---|
| Repair Costs | $150-$300/hour emergency | Flat monthly fee, all-inclusive |
| Downtime | $137-$427/minute (Gartner) | Much less, caught early by monitoring |
| Data Breach | $10,000-$50,000+ recovery | Layered security reduces the risk |
| Maintenance | No preventive maintenance | Continuous monitoring & maintenance |
| Monthly Costs | Unpredictable | Predictable, budget-friendly |
| Approach | Reactive: fix it after it breaks | Proactive: catch it before it breaks |
Managed IT usually costs less over time than break-fix, because problems get caught before they turn into emergency bills.
Complete Coverage
Fully Managed IT Services: We Handle Everything
With fully managed IT services from NGT Technology, your entire IT environment is our responsibility. You don't need to hire an internal IT person, manage vendors, or worry about what happens when something breaks at 2 AM. We take care of all of it.
Fully managed IT fits small businesses with 5 to 50 employees and no IT staff. Instead of paying for break-fix repairs and hoping nothing critical fails, you get a team watching your systems around the clock, patching holes before they're exploited and fixing issues before they slow down your day.
What makes our fully managed IT services different from co-managed IT? With co-managed IT, we work alongside your existing IT person or team to fill gaps and provide backup. With fully managed IT, we are your IT department. We handle everything from help desk support and cybersecurity to cloud management, VoIP phone systems, and strategic planning.
The result: predictable monthly costs, fewer disruptions and a local team that has your back. No wondering who to call when something goes wrong.
Common Questions
Frequently Asked Questions About Managed IT Services
It's when an outside IT company takes over the monitoring, maintenance, security and support for your whole IT setup for a flat monthly fee, instead of you paying by the hour after something breaks.
It depends on your size, how many users you have and what you need covered. Most of our small business clients pay $100 to $250 per user per month, which is a lot less than one full-time IT employee. Book a free discovery call and we'll give you a real quote.
Break-fix means a tech shows up after something breaks and bills by the hour. Managed IT is a monthly plan where we monitor your systems all the time and catch problems early. Our managed IT clients usually have far fewer IT emergencies, and the monthly plan usually costs less than one full-time IT hire.
You get a same-day response, and critical issues go to the front of the line. Many remote fixes take just minutes, and same-day on-site help is available from our Lawrenceville office. A lot of the time our monitoring spots a problem and we fix it before you even notice. Managed IT clients can also call us after hours for critical problems, like a server that's down.
Yes. We set up secure VPN connections, cloud collaboration tools, VoIP phones that work from anywhere and remote desktop access, so your team can reach office files from home or on the road. Remote devices are secured and monitored just like the ones in the office.
Client Success
What Our Clients Say
The single greatest benefit to NGT Technology since enrolling my dental practice for monthly support is their broad base of IT knowledge. Better than other companies we may have used in the past, we like their quick responsiveness to technical issues. If you are on the fence about who to decide for your IT support, look no further than NGT Technology.
Martin at NGT Technology has a valuable responsiveness, awareness, and proactiveness to our operations to keep us ahead of most problems, preventing issues before they emerge. His level of knowledge and experience has kept us equipped with cutting-edge technology that fits our business strategies and always within budget.
NGT Technology's reliability for support and information is a great benefit for our company. They do not come in with a 'one-size fits all' solution package. NGT Technology adjusts their services to current needs and configurations specific to what is best for your business.
Service Area
Areas We Serve
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Ready to Stop Worrying About IT?
Book a free discovery call. We'll look at what you're spending and where things break, and show you what managed IT would change.
