Frequently Asked Questions

Managed IT means you hand your IT to an outside team for a flat monthly fee. They monitor, maintain, secure, and support your systems, instead of billing you after something breaks. The goal is to catch problems before they cause downtime. It usually includes 24/7 monitoring, patching, help desk support, security, and planning.

It depends on how many people you have and what you need covered. Most small business clients pay $100 to $250 per user per month, which is a lot less than hiring even one full-time IT person. Book a discovery call and we'll put together a quote based on your setup.

Break-fix means you call a tech after something breaks and pay by the hour, usually $150 to $300 per emergency. Managed IT is a monthly subscription with ongoing monitoring that catches a lot of problems early. Managed clients usually have far fewer IT emergencies, and their IT costs are a lot easier to predict.

We respond the same day, and critical issues go to the front of the line. A lot of remote fixes are done in under half an hour. Same-day on-site support is available from our Lawrenceville office for hardware and infrastructure issues. Our monitoring often catches issues before you even notice them.

Yes. We set up secure VPN connections, cloud collaboration tools, VoIP phones that work from anywhere, and remote desktop access to everything in the office, from home or on the road. Remote devices get the same security and monitoring as the ones in the office.

Yes. In most cases it's more secure than a server in your office. Microsoft Azure and Amazon Web Services spend billions a year on security, employ thousands of security engineers, and hold compliance certifications like HIPAA, SOC 2, and PCI-DSS. We add our own layer on top with access controls, encryption, and monitoring.

It depends on how much data you have and how complex your setup is. Small offices with under 500 GB of data usually finish in 1 to 2 weeks. Bigger setups with several terabytes and complex configurations can take 4 to 8 weeks. We run the old and new systems side by side during the move, so your team can keep working.

Azure is usually the better pick if you already live in Microsoft (Microsoft 365, Windows Server, Active Directory). AWS is a good fit if you need more flexibility, a wider range of services, or specific development tools. We work with both, so we look at your setup and recommend whichever fits better. We don't push one over the other.

VoIP (Voice over Internet Protocol) turns your voice into data and sends it over the internet instead of old phone lines. You can make and take calls on IP phones, computers, or mobile apps. You also get features like auto-attendants, call recording, and conferencing for a lot less than a traditional phone system.

Most businesses pay less each month after switching to VoIP. The savings come from dropping per-minute charges, needing less hardware, and putting several systems on one platform. How much you save depends on your current provider, how many lines you have, and how much long distance you use. Book a discovery call and we'll walk you through a side-by-side cost comparison.

Yes. Number porting is a standard part of every VoIP migration. The process typically takes 7-14 business days to complete. During the transition period, we configure temporary call forwarding so you never miss a call. Your customers, clients, and contacts will continue reaching you at the same numbers they've always used.