Co-Managed IT Services for Your In-House IT Person
Already have an IT person or small IT team? Our co-managed IT services in Gwinnett County plug in right next to them. We share the same monitoring tools and ticketing, catch the help desk overflow when they're slammed, keep 24/7 monitoring watching things after hours, and bring extra project muscle and cybersecurity firepower for the work one person can't handle alone.
Backup for Your IT Team
How NGT's Co-Managed IT Model Works
Here's how we actually run it: your IT person stays the lead and keeps the relationships, and we slot in behind them. We share the same monitoring and ticketing system, so you both see the same dashboard. We take the help desk overflow when they're buried, keep 24/7 monitoring on after hours, and bring the project muscle and deep cybersecurity work that's tough for one person to keep up with. Nobody gets replaced. They just get backup.
Most small businesses with one or two IT people hit the same wall. The team is good but stretched thin, and they spend the day putting out fires instead of on the projects that move the business forward. A co-managed IT provider like NGT Technology gives them extra hands, better tools and someone to call for the hard stuff.
Co-Managed IT Support
What We Handle for Your IT Team
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Cybersecurity & Compliance
Endpoint protection (EDR), email security, vulnerability scanning and compliance support for the rules your industry follows. It's the security stack your IT person probably doesn't have the budget for alone.
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24/7 Monitoring & Alerting
Round-the-clock monitoring of servers, workstations, and network gear through our monitoring platform, with tickets in our shared ticketing system. Your IT person gets the same dashboard we do, so nothing happens behind a curtain.
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Help Desk Overflow
When your IT staff is buried in a project or on vacation, our help desk takes the overflow. Password resets, software issues, printer problems. Your employees still get fast help without pulling your IT person off bigger work.
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Cloud & Infrastructure Projects
Office migrations, Azure and Microsoft 365 deployments, server upgrades, cloud storage rollouts, and network overhauls. We provide the extra hands and expertise for projects that are too big for one person to tackle alone.
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Backup & Disaster Recovery
Backup with a local device and cloud copies, encrypted at rest and in transit. We set the schedule, run quarterly restore tests and watch backup health. That's one less 2 AM page for your IT team.
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Strategic IT Planning (vCIO)
Technology roadmaps, budget planning, vendor reviews and lifecycle management. We act as your virtual CIO (vCIO), so you get real IT planning without hiring a full-time CIO.
Is Co-Managed IT Right for You?
Who Benefits from Co-Managed IT Services?
Businesses with 1-2 IT Staff
Your IT person is good at their job, but they can't be an expert in everything. Cybersecurity alone is a full-time discipline. Co-managed IT gives them access to specialists, enterprise tools, and an extra set of hands so they can stop being the "everything IT person" and start focusing on what actually matters to the business.
We've seen this pattern a lot: a talented IT admin spending their whole day on password resets and printer issues instead of the infrastructure upgrades they were hired to do. Co-managed support fixes that.
Growing Companies Scaling Fast
When you're adding people, opening locations or rolling out new systems, the IT work piles up fast. Hiring another full-time IT person is expensive and takes months. Co-managed IT can ramp up right away.
Need help onboarding 15 new employees next month? Rolling out Microsoft 365 across the company? We jump in, handle it alongside your team, and scale back when the project's done. No long-term hiring commitment required.
Companies with Compliance Requirements
Compliance gets more complicated every year, from PCI-DSS and SOC 2 to state data privacy laws. Your IT person knows the basics, but putting every technical safeguard in place and documenting it is a lot for one person. We see this a lot in dental practices, law firms, CPA and accounting firms and insurance agencies.
We bring the compliance know-how and the security tools to back it up: encryption, access controls, audit logging and vulnerability scanning. That's the technical side auditors ask about.
Who You'll Work With
A Partner Your IT Person Will Actually Like
Martin Gonzalez started NGT Technology in Lawrenceville in 2019 after 10+ years as an in-house IT technician. He's been in your IT person's shoes: buried in tickets, pushing big projects back, dreading the 2 AM phone call. So we add help without stepping on toes.
You stay in control of the day-to-day. Your team keeps the relationships and the know-how. We take the deeper cybersecurity, the after-hours monitoring alerts, the project surges and the compliance paperwork, the stuff one person can't keep up with alone. Managed IT clients can also call us after hours for critical problems. Meet Martin or read more about the team.
Read the Co-Managed IT GuideInvestment
What Co-Managed IT Typically Costs
Co-managed pricing varies a lot because every in-house IT team has different gaps. The ranges below are what most of our Gwinnett County co-managed clients pay today. You pay for the layer you need, not for coverage you already have.
| Coverage Tier | What's Included | Typical Investment |
|---|---|---|
| Security Layer | Endpoint protection (EDR), email security, vulnerability scanning, patch oversight | From ~$100 / user / month |
| Security + Monitoring | Everything above plus 24/7 monitoring, backup management and a shared ticketing system | ~$140 - $170 / user / month |
| Full Co-Managed | Everything above plus help desk overflow, quarterly vCIO planning and extra project help when you need it | ~$170 - $200 / user / month |
Not sure which tier fits? Book a free discovery call. If fully managed IT is actually the better answer for you, we'll tell you.
Getting Started
How Co-Managed IT Works
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1. Discovery Call
We start with a conversation about your setup, your team's strengths and where the gaps are. No sales pitch. Just an honest look at whether co-managed IT makes sense for you.
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2. Assessment
We go through your infrastructure, security and workflows with your IT team and find where we can help most without stepping on anyone's toes.
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3. Integration
We install our monitoring and security tools next to your existing systems and give your IT person access to them. Then we agree on how we'll talk and who handles what when something breaks.
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4. Ongoing Support
We work like part of your team, with regular check-ins, shared documentation and clear lines on who handles what. Your IT person stays in charge.
Compare Your Options
Co-Managed IT vs. Fully Managed IT
| Feature | Co-Managed IT | Fully Managed IT |
|---|---|---|
| Your IT Staff | Keep your existing team | We are your IT department |
| Day-to-Day Control | Your team stays in charge | We handle everything |
| Best For | Businesses with 1-2 IT staff | Businesses with no IT staff |
| Cybersecurity | We layer security on top of your setup | We build and manage the entire stack |
| Help Desk | Overflow during business hours | All support handled by us |
| Monitoring | 24/7 with shared visibility | 24/7 fully managed by us |
| Flexibility | Pick the services you need | Everything in one plan |
| Cost | Lower, since you only pay for the gaps | Higher, since it replaces a full IT department |
Not sure which option fits? Book a discovery call and we'll help you figure it out. If fully managed IT makes more sense, we'll tell you.
Common Questions
Frequently Asked Questions About Co-Managed IT
Co-managed IT means an outside IT company works next to your IT staff instead of replacing them. We fill the gaps, like cybersecurity, monitoring, help desk overflow and planning, so your IT person can stick to what they're best at.
With fully managed IT, we run your whole IT setup. With co-managed IT, we work next to your IT staff. Your team keeps running the day-to-day, and we add extra hands, specialist help and tools they probably don't have on their own.
Not at all. We're here to back up your team, not replace them. We take the parts they need help with, like after-hours monitoring, deeper cybersecurity work or big projects, so they can focus on the work that matters most to your business.
Co-managed IT works best for businesses with 1-2 IT staff members who are stretched thin. If your IT person is spending all their time putting out fires instead of working on strategic projects, co-managed support gives them the backup they need without the cost of hiring additional full-time staff.
Most co-managed engagements run $100 to $200 per user per month, depending on which gaps we fill. A security-only layer (endpoint protection, email filtering, vulnerability management) sits at the lower end. Adding 24/7 monitoring, help desk overflow and quarterly vCIO planning lands closer to $200. We scope it to what your in-house IT person actually needs, so you don't pay for coverage you already have.
Depending on the gaps we're filling, the stack usually includes a backup and disaster recovery system, a shared ticketing system so your IT person sees everything we do, endpoint protection (EDR), email security and our remote monitoring platform for 24/7 server and workstation health. Your IT person gets dashboard access to all of it. Nothing happens behind a curtain.
Client Success
What Our Clients Say
NGT has helped me several times in my work, their staff is super friendly, efficient, and knowledgeable. I have never had to postpone my work for long because their services are super fast and reliable. Martin and his staff are by far the best for any technological help!
Martin has been handling our computer and phone networking needs for multiple years and has never let us down! Easy to work with, and awesome at what he does.
Very fast response and assistance with software issues.
Service Area
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Ready to Give Your IT Team Some Backup?
Book a free discovery call and let's talk about what co-managed IT could take off your IT person's plate.
