Co-Managed IT Services for Your In-House IT Person
Already have an IT person or small IT team? Our co-managed IT services in Gwinnett County plug in right next to them. We share the same monitoring tools and ticketing, catch the help desk overflow when they're slammed, cover the after-hours pages so they can sleep, and bring extra project muscle and cybersecurity firepower for the work one person can't handle alone.
Your IT Team, Amplified
How NGT's Co-Managed IT Model Works
Here's how we actually run it: your IT person stays the lead and keeps the relationships, and we slot in behind them. We share the same RMM monitoring and ConnectWise ticketing, so you both see the same dashboard. We take the help desk overflow when they're buried, own the after-hours and weekend pages, and bring the project muscle and deep cybersecurity work that's tough for one person to keep up with. Nobody gets replaced. They just get backup.
Most small businesses with one or two IT people run into the same problem. Their IT team is talented but stretched thin. They're stuck putting out fires all day instead of working on the projects that actually move the business forward. That's where a co-managed IT provider like NGT Technology comes in. We bring enterprise-grade tools, extra hands, and specialized expertise so your team can breathe a little easier.
Co-Managed IT Support
What We Handle for Your IT Team
🛡️
Cybersecurity & Compliance
CrowdStrike or Microsoft Defender for Endpoint, Proofpoint email security, vulnerability scanning, and compliance support for HIPAA and PCI-DSS. We layer the enterprise security stack your IT person might not have a budget for on their own.
📡
24/7 Monitoring & Alerting
Round-the-clock monitoring of servers, workstations, and network gear through our RMM platform with ticketing in ConnectWise PSA. Your IT person gets the same dashboard we do, so nothing happens behind a curtain.
🎧
Help Desk Overflow
When your IT staff is buried in a project or on vacation, our help desk takes the overflow. Password resets, software issues, printer problems -- your employees still get fast support without pulling your IT person away from bigger priorities.
☁️
Cloud & Infrastructure Projects
Office migrations, Azure and Microsoft 365 deployments, server upgrades, cloud storage rollouts, and network overhauls. We provide the extra hands and expertise for projects that are too big for one person to tackle alone.
💾
Backup & Disaster Recovery
Datto BCDR with local appliance and cloud replication, encrypted at rest and in transit. We set up the schedule, run quarterly restore tests, and monitor backup health -- your IT team gets one less 2 AM page.
🗺️
Strategic IT Planning (vCIO)
Technology roadmaps, budget planning, vendor evaluations, and lifecycle management. We act as a virtual CIO, giving your business strategic IT guidance without the six-figure salary.
Is Co-Managed IT Right for You?
Who Benefits from Co-Managed IT Services?
Businesses with 1-2 IT Staff
Your IT person is good at their job, but they can't be an expert in everything. Cybersecurity alone is a full-time discipline. Co-managed IT gives them access to specialists, enterprise tools, and an extra set of hands so they can stop being the "everything IT person" and start focusing on what actually matters to the business.
We've seen this pattern a lot: a talented IT admin spending their whole day on password resets and printer issues instead of the infrastructure upgrades they were hired to do. Co-managed support fixes that.
Growing Companies Scaling Fast
When you're adding employees, opening new locations, or rolling out new systems, your IT workload doubles overnight. But hiring another full-time IT person is expensive and takes months. Co-managed IT scales with you immediately.
Need help onboarding 15 new employees next month? Rolling out Microsoft 365 across the company? We jump in, handle it alongside your team, and scale back when the project's done. No long-term hiring commitment required.
Companies with Compliance Requirements
HIPAA, PCI-DSS, SOC 2, state data protection laws -- compliance is getting more complex every year. Your IT person understands the basics, but implementing and documenting every technical safeguard is a big lift for one person. This is especially common in dental practices, law firms, CPA and accounting firms, and insurance agencies.
We bring compliance expertise and the security tools to back it up. Encryption, access controls, audit logging, vulnerability scanning -- the technical stuff that keeps auditors happy and keeps your business out of trouble.
Who You'll Work With
A Partner Your IT Person Will Actually Like
Martin Gonzalez started NGT Technology in Lawrenceville in 2019 after 10+ years working as an in-house IT technician. He has been in your IT person's shoes -- buried in tickets, missing strategic projects, dreading the 2 AM phone call. That perspective shapes how we run every co-managed engagement: we add muscle without stepping on toes.
You stay in control of the day-to-day. Your team keeps the relationships and the institutional knowledge. We handle the deep cybersecurity, the after-hours pages, the project surges, and the compliance documentation -- the work that one person genuinely cannot keep up with alone. Meet Martin or read more about the team.
Read the Co-Managed IT GuideInvestment
What Co-Managed IT Typically Costs
Co-managed pricing is unusually flexible because every in-house IT team has different gaps. The ranges below cover what most Gwinnett County clients invest with us today -- you pay for the layer you actually need, not for coverage you already have.
| Coverage Tier | What's Included | Typical Investment |
|---|---|---|
| Security Layer | CrowdStrike / Defender EDR, Proofpoint email security, vulnerability scanning, patch oversight | From ~$100 / user / month |
| Security + Monitoring | Everything above plus 24/7 RMM monitoring, backup management via Datto BCDR, shared ticketing in ConnectWise PSA | ~$140 - $170 / user / month |
| Full Co-Managed | Everything above plus after-hours help desk overflow, quarterly vCIO planning, and project bandwidth on demand | ~$170 - $200 / user / month |
Not sure which tier fits? Book a free discovery call. If fully managed IT is actually the better answer for you, we'll tell you.
Getting Started
How Co-Managed IT Works
📞
1. Discovery Call
We start with a conversation about your current IT setup, your team's strengths, and where the gaps are. No sales pitch -- just an honest look at whether co-managed IT makes sense for your business.
🔍
2. Assessment
We review your infrastructure, security posture, and workflows alongside your IT team. We identify the areas where we can add the most value without stepping on anyone's toes.
🔗
3. Integration
We deploy our monitoring and security tools alongside your existing systems. Your IT person gets access to our tools and dashboards. We establish communication channels and escalation procedures.
🤝
4. Ongoing Support
We work as an extension of your team. Regular check-ins, shared documentation, and clear boundaries so everyone knows who handles what. Your IT person stays in control.
Compare Your Options
Co-Managed IT vs. Fully Managed IT
| Feature | Co-Managed IT | Fully Managed IT |
|---|---|---|
| Your IT Staff | Keep your existing team | We are your IT department |
| Day-to-Day Control | Your team stays in charge | We handle everything |
| Best For | Businesses with 1-2 IT staff | Businesses with no IT staff |
| Cybersecurity | We layer security on top of your setup | We build and manage the entire stack |
| Help Desk | Overflow and after-hours support | All support handled by us |
| Monitoring | 24/7 with shared visibility | 24/7 fully managed by us |
| Flexibility | Pick the services you need | Comprehensive all-in-one package |
| Cost | Lower -- you only pay for gap coverage | Higher -- full IT department replacement |
Not sure which option fits? Book a discovery call and we'll help you figure it out. If fully managed IT makes more sense, we'll tell you.
Common Questions
Frequently Asked Questions About Co-Managed IT
Co-managed IT is a partnership model where an external IT provider works alongside your existing IT staff. Instead of replacing your team, we fill gaps in areas like cybersecurity, monitoring, help desk overflow, and strategic planning so your IT person can focus on what they do best.
With fully managed IT, we handle your entire IT environment. With co-managed IT, we work alongside your existing IT staff. Your team keeps control of day-to-day operations while we provide specialized support, extra bandwidth, and enterprise-grade tools they might not have access to on their own.
Not at all. Co-managed IT is designed to support your existing team, not replace them. We handle the areas where they need backup -- like after-hours monitoring, advanced cybersecurity, or large projects -- so they can focus on the work that matters most to your business.
Co-managed IT works best for businesses with 1-2 IT staff members who are stretched thin. If your IT person is spending all their time putting out fires instead of working on strategic projects, co-managed support gives them the backup they need without the cost of hiring additional full-time staff.
Most co-managed engagements run $100-$200 per user per month, depending on which gaps we fill. A security-only layer (endpoint protection, email filtering, vulnerability management) sits at the lower end. Adding 24/7 monitoring, after-hours help desk overflow, and quarterly vCIO planning lands closer to $200. We scope it to what your in-house IT person actually needs -- you do not pay for coverage you already have.
Depending on the gaps we are filling, the stack typically includes Datto BCDR for backup and disaster recovery, ConnectWise PSA for ticketing and shared visibility with your IT person, CrowdStrike or Microsoft Defender for Endpoint for EDR, Proofpoint for email security, and our remote monitoring platform for 24/7 server and workstation health. Your IT person gets dashboard access to all of it -- nothing happens behind a curtain.
Client Success
What Our Clients Say
NGT has helped me several times in my work, their staff is super friendly, efficient, and knowledgeable. I have never had to postpone my work for long because their services are super fast and reliable. Martin and his staff are by far the best for any technological help!
Martin has been handling our computer and phone networking needs for multiple years and has never let us down! Easy to work with, and awesome at what he does.
Very fast response and assistance with software issues.
Service Area
Areas We Serve
IT Guides & Resources
Helpful IT Guides
IT Management
Outsourced IT Services: A Small Business Guide
What outsourcing your IT covers and when it makes sense.
IT Management
How to Choose an IT Company in Gwinnett County
10 questions to ask any IT provider before you sign, from response times to security layers.
Ready to Give Your IT Team Some Backup?
Book a discovery call and let's talk about how co-managed IT from NGT Technology can take the pressure off your IT staff, close security gaps, and give your team room to focus on what matters.
